Challenge
The client had limited visibility into agency progress, inconsistent QA outcomes, and rising costs tied to unclear reporting.
Approach
- Set up clear acceptance criteria and UAT gates before release approval.
- Introduced weekly technical review checkpoints and burn tracking.
- Mapped outcomes to business KPIs instead of activity-based reporting.
Outcome
Agency output became measurable and predictable. Costs dropped, release quality improved, and stakeholder trust was rebuilt.